Return & Refund Policy

Last updated: September 6, 2026

Thank you for shopping with Mildly Unhinged Co. Our products are made to order specifically for each customer. Because our products are produced on demand, our return and refund policy differs from that of a traditional retail store.

Damaged, Defective, or Incorrect Items

We want you to be happy with your order. If your item arrives damaged, defective, misprinted, or you receive an incorrect item due to a production error, please contact us within 30 days of delivery.

Please email melissacole2022@outlook.com and include:

• Your order number
• A description of the problem
• Clear photographs showing the product and the issue

Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.

In most cases involving a verified production defect, you will not be required to return the defective item.

Returns & Exchanges

Because our products are made to order, we do not accept returns or exchanges due to:

• Change of mind
• Ordering the wrong phone model, size, color, style, or product
• Personal preference after receiving the product
• Accidental orders or other customer ordering errors

Please carefully review your product selection, size, model, color, shipping address, and other order information before completing checkout.

Phone Cases

Please verify your exact phone model before placing your order.

Phone models can have similar names while having different dimensions, button locations, and camera configurations. A case designed for one phone model may not fit another.

We cannot provide a free replacement or refund when the incorrect phone model was selected by the customer at checkout.

Order Changes & Cancellations

Orders may enter production shortly after they are submitted.

If you need to change or cancel an order, please contact us at melissacole2022@outlook.com as soon as possible.

We will make every reasonable effort to accommodate your request. However, changes or cancellations cannot be guaranteed once an order has entered production.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow time for your bank, credit card company, or other payment provider to process and post the refund to your account.

Shipping & Delivery Issues

Please make sure your shipping address is complete and accurate before submitting your order.

If an order cannot be delivered because an incorrect or incomplete shipping address was provided by the customer, additional costs may apply to reproduce or reship the order.

If your tracking information indicates a delivery problem or you believe your package has been lost in transit, please contact us at melissacole2022@outlook.com with your order number so we can investigate.

Sale & Promotional Items

Unless an item is damaged, defective, misprinted, or incorrect due to a production error, sale and promotional purchases are subject to the same made-to-order return policy described above.

Contact Us

If you have a problem with your order or questions regarding this Return & Refund Policy, please contact:

Mildly Unhinged Co.
Email: melissacole2022@outlook.com

Please include your order number and a description of the issue. For damaged, defective, misprinted, or incorrect products, please also include clear photographs showing the problem.

Please do not return a product to the address shown on the package unless we specifically instruct you to do so.